Common Issues

The “Connect & Upload” tab isn’t selectable?

The “Connect & Upload” tab will only be selectable if the diagnostics check is successful. Click the “Auto Diagnostics” button in the Run Diagnostics Tab to resolve any issues that arise before continuing.

The processor doesn’t show up under the “Add processor” button?

1. Ensure that your computer is connected to the same network as the processor.
2. If the processor is configured using a static IP address, configure your computer to use a static IP in the same subnet
3. If the issue persists, restart your computer and try again.

Selecting cabinets not possible?

The floating panel in the top-left of the Pixel Layout canvas has three independent Selection Type toggles, all on by default: Select Component, Select Line (Connections), and Select Zone — see Canvas Display Toggles. They aren’t exclusive modes; any combination can be active at once. If a toggle is switched off, that object type is skipped by clicking, drag-select, and Select All (Ctrl+A) alike.

• Solution

  If cabinets won’t select, check that Select Component is turned on in the toggle panel.

Error in creating enough rows and columns with the Quickbatch pop-up!

This command has a limit on generating rows and columns on the canvas. The maximum number of rows and columns depends on the pixel size of your selected component and the raster size you have defined.

To change the raster size, follow these steps:

1. Deselect All:

Click on any empty space on the canvas to ensure nothing is selected.

2. Access Canvas Properties:

The right side of the screen has the canvas property panel with options for Raster Size and Units.

3. Select Resolution:

Choose the desired resolution from the dropdown list, or select ‘Custom’ to define a specific resolution. Click ‘Set’ to apply your changes.

For an explanation of Zones, V-Stream Channels, and SubTypes, see Key Concepts.

How to Assign Tiles to Different Displays

Only zones can be assigned to a display. When a zone is assigned to a display, all the tiles within that zone will automatically be shown on the display.

1. Modify the Number of Displays:

Go to the project settings. The default number of displays is 1. Change it to 2 (or the desired number).

2. Assign Zones to Displays:

In the property panel, click on the Display Selection list. You will now see two displays listed. Assign the zone to Display2 (or the desired display).

How to Change SubType for Tiles

1. Select Tiles: In Pixel View, single-select or multi-select the tiles you want to modify.
2. Choose SubType: In the property panel, choose a number between 0 and 255 for the SubType.
3. Check SubTypes: You can always turn on the “Show SubType” option to check the SubTypes of all tiles.

Tiles with the same component type but different configurations cannot have the same subtype. Run a diagnostic to check for any conflicts in the subtype settings.